Shipping Information
We ship homebrewing supplies across the UK, EU, and internationally. Here's everything you need to know about delivery times, costs, and what to expect.
Click & Collect (Free)
Save on shipping and collect your order from our Plymouth shop:
- Select "Click & Collect" at checkout
- We'll email you when your order is ready (usually within one working day)
- Collect during our opening hours.
- Bring your order confirmation email
See our Shop Opening Times page for directions and parking information.
UK Mainland Shipping
Order Processing and Dispatch
- Dispatch Time: We aim to dispatch orders within one working day (Tuesday-Friday), subject to stock availability.
- Delivery Estimates: While not guaranteed, most orders arrive within two working days after dispatch.
Shipping Methods and Rates
Royal Mail Tracked (£3.95 - £5.95, Based on Weight): For orders under 2kg, we ship via Royal Mail Tracked 24 or Tracked 48.
Tracked Courier (£8.50): For orders over 2kg, we use a fully tracked courier service, with an estimated next-working-day delivery.
Note: Next-day delivery is an aim, not a guarantee, and depends on logistics.
Free Shipping
How to Qualify for Free Shipping:
- Orders over £85 qualify for free shipping within the UK Mainland (see exclusions below).
- These orders are shipped via our Tracked estimated Next-Working-Day Courier Service.
Delivery Instructions
Postal Services: If you add delivery instructions, we'll pass them on to Royal Mail. However, we cannot guarantee they'll be followed.
Courier Services: You can request instructions (e.g., "leave in a safe place"), but this is at your own risk.
Excluded Regions
The following postcodes are considered "outside the UK Mainland" definition and do not qualify for Free Shipping:
| Region | Post Codes |
|---|---|
| Scottish Highlands | AB31-38, AB41-56, FK18-21, HS1-9, IV1-63 |
| Scottish Highlands | PA20-80, PH17-50, ZE1-3 |
| Northern Ireland | BT1-BT94 |
| Isle of Man | IM1-9, IM86-87, IM99 |
| Scilly Isles | TR21-TR25 |
| Channel Islands | JE1-JE10, GY1-GY10 |
Prices range from £3.95 to £28.00, depending on weight and location (up to 25kg per box).
Delivery usually takes 2-4 working days, and all shipments include full tracking.
Please note: These are estimated timeframes and are subject to courier capacity.
International & EU Orders
We offer both Tracked Airmail Service and Courier Service for international orders.
- Shipping rates are calculated at checkout based on weight and location.
- Postal Orders: Sent via Tracked Airmail Service.
- Courier Orders: Sent with full tracking and indicative delivery aims.
- Delivery Aims: While we provide estimated delivery times, these are not guaranteed and may vary based on demand and local conditions.
- EU Orders: Orders shipped to the EU benefit from reduced product prices, which will be displayed once a delivery address is entered at checkout.
- Customs & Duties: Customers are responsible for any import taxes or duties applied by their destination country.
Important - Glass Items Shipped Internationally:
- We cannot offer refunds or replacements for glass items (demijohns, bottles, carboys, etc.) damaged during international shipping.
- Glass is fragile and may break in transit despite careful packaging.
- By ordering glass items for international delivery, you accept this risk.
- See our Returns & Refunds Policy for full details.
Special Cases & 'Dry Countries'
We do ship to certain "dry countries", but these deliveries are not guaranteed and are at the customer's own risk.
Need Help?
If you have any questions, feel free to reach out:
Email: sales@hopshopuk.com
Phone: 01752 660382
We're here to make your shopping experience as smooth as possible—if in doubt, give us a shout!
We believe in Service First!