Terms & Conditions

Last updated: 11 January 2026

These Terms and Conditions govern your use of The Hop Shop website and the purchase of products from us.

1. Company Information

The Hop Shop
Company Registration No: 05995210
VAT No: 886 2272 92
22 Dale Road, Mutley
Plymouth, Devon, PL4 6PE, UK
Email: sales@hopshopuk.com
Phone: 01752 660382

2. Acceptance of Terms

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

3. Products and Pricing

  • All prices are in GBP (£) and include VAT where applicable
  • We reserve the right to change prices at any time without notice
  • Product descriptions and images are as accurate as possible, but we do not guarantee they are error-free
  • We reserve the right to limit quantities and refuse service

4. Orders and Payment

  • An order is an offer to purchase products from us
  • We reserve the right to accept or decline any order
  • Payment must be received before we dispatch your order
  • We accept payment via credit/debit card and other methods displayed at checkout
  • All payments are processed securely through Shopify Payments

5. Delivery

  • We deliver to UK and EU addresses
  • Delivery times are estimates and not guaranteed
  • Risk passes to you upon delivery
  • You are responsible for providing accurate delivery information
  • See our Delivery Information page for full details

6. Returns and Refunds

Please see our Returns & Refunds Policy for full details. In summary:

  • You have 14 days from receipt to cancel your order (UK Consumer Contracts Regulations)
  • Items must be unused and in original packaging
  • Some items may be non-returnable for hygiene or safety reasons

7. Limitation of Liability

  • We are not liable for any indirect, consequential, or special damages
  • Our total liability is limited to the purchase price of the product
  • Nothing in these terms excludes our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation

8. Product Use

  • Homebrewing products are sold for lawful home use only
  • You must be 18 or over to purchase alcohol-making products
  • You are responsible for complying with local laws regarding home production of alcohol
  • Always follow product instructions and safety guidelines

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of The Hop Shop and protected by copyright and trademark laws.

10. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Email: sales@hopshopuk.com
Phone: 01752 660382
Address: 22 Dale Road, Plymouth, Devon, PL4 6PE, UK