Privacy Policy

Last updated: 11 January 2026

The Hop Shop (Company Registration No: 05995210, VAT No: 886 2272 92) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number, and delivery address when you place an order
Payment information (processed securely through our payment provider)
Account information if you create an account
Communication preferences and correspondence with us
Information from your visits to our website (cookies, IP address, browser type)

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your orders and our products
Provide customer support
Send marketing communications (with your consent)
Improve our website and services
Comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract performance - to fulfill orders you place with us
Legitimate interests - to improve our services and prevent fraud
Consent - for marketing communications
Legal obligation - to comply with tax and accounting requirements

4. Sharing Your Information

We may share your information with:

Payment processors (Shopify Payments) to process transactions
Delivery companies to ship your orders
Email service providers for communications
Analytics providers to understand website usage
Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

Order information: 7 years (UK tax requirements)
Marketing data: until you withdraw consent
Account data: until you request deletion

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing
Request data portability
Withdraw consent for marketing

To exercise these rights, contact us at sales@hopshopuk.com

7. Cookies

We use cookies to improve your browsing experience. See our Cookie Policy for more details.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Your data may be processed outside the UK/EU by our service providers (e.g., Shopify). We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

The Hop Shop
22 Dale Road, Mutley
Plymouth, Devon
PL4 6PE, UK

Email: sales@hopshopuk.com
Phone: 01752 660382

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk