Returns & Refunds
If you have any problems whatsoever please contact:
Letter or in Person:
The Hop Shop
22 Dale Road, Mutley,
You are most welcome to call in at the shop.
Trading hours are:
Tue - Sat: 9:30am to 5:00pm.
Closed: Sundays, Mondays & Bank Holidays
Please report non-delivery for couriered orders within:
Zone 1: 2 working days.
Zone 2: 4 working days
If you have a change of mind feel free to return the goods in original condition to the address above for an exchange or refund as preferred.
If you wish us to arrange collection, there will be a courier company charge of £8.00.
For refunds we will need your card details as no financial data is retained.
There is a 21 day period during which the order may be altered, returned or adjusted after receipt of goods.
The address for returns is as above.
If the goods are faulty we will bear the courier company charge.