Orders & Delivery
Online: Payment is taken on order placement via our Card handler: Sage Pay.
Phone: 01752 660382 between 09:00 – 17:00 Tuesday – Saturday.
BACS: for bank transfer - email email@example.com
NB for some larger orders we may request that your order is paid via bank transfer.
Orders normally dispatched within three working days Tuesday to Friday, occasionally subject to stock availability.
In the event of fulfilment delay, we advise either by email (please check junk folder) or phone.
Our courier & palletised orders are available for delivery on working weekdays only; for weekend deliveries – contact us on 01752660382 or firstname.lastname@example.org.
Delivery instructions are accepted & are at customer risk & may be placed for courier deliveries only such as ‘if out to be left …’, or may be dispatched at a later date.
Messages for post office parcels are advisory only.
We ship via Royal Mail, tracked Courier & by Pallet based on shipping weight, volumetric weight and location.
We ship Worldwide.
We offer FREE SHIPPING for orders over £75 to UK Mainland.
Exclusions: Isles of Wight, Isles of Scilly, Isle of Man, Northern Ireland, Republic of Ireland and the Scottish Highlands & Islands – vide postcode list.
The Channel Islands (VAT Free) are excluded from the free shipping over £75.
Orders to all destinations will be quoted at checkout via our system based on weight (some products are based on their volumetric weight) please note these may be subject to change at any time
UK Mainland (see exclusions)
Courier orders are targeted to deliver within two working days of dispatch, subject to stock availability.
Courier company delivery aims are not guaranteed and do vary based on demand.
Shipping charges vary £3.25 to £7.50 dependent on weight & destination, with orders over £75 (subject to exclusions) are carriage free.
Isle of Wight exception
Scottish Highlands, Offshore Islands & Northern Ireland
|Scottish Highlands||AB35-38, AB54-56, FK18-21, HS1-9, IV1-63|
|Scottish Highlands||PA20-80 PH17-50, ZE1-3|
|Isle of Man||IM1-9, IM86-87, IM99|
Courier orders with full tracking are targeted for dispatch within two working days.
Courier company delivery aims are not guaranteed & do vary based on demand.
We are able to offer 1st and 2nd Class delivery for smaller items based on weight & customer choice.
The most economical service available is used and calculated via our website, unless requested otherwise & is calculated prior to checkout, there is no carriage free.
Deliveries to the Isles of Man, the Scilly Isles, Northern Ireland, the Highlands, U.K. Islands & Northern Scotland shipping charges are from £3.25 to £20.00 dependent on weight per box up to 25 kg.
The Post codes for these areas are: AB30-38, AB44-56, G18, FK-17-99, IV, HS, KA27-28, KW, PA20-49, PA 60-80, PH 16-50, PO 30-41, ZE, BT, IM, TR21-25.
Parcels below 2 kg are usually sent via the Post Office & above 2 kg Courier charges apply at the rate of £20.00 per 25 kg, - calculated per our website packed weights.
Palletised shipping is used for larger items.
Please contact us at email@example.com or 01752 660382, and we will revert to you as soon as possible for shipping advice.
Please select Country, Island & County & not Mainland UK for delivery at the checkout.
Channel Islands Jersey & Guernsey
Our courier orders are targeted for dispatch within three working days with full tracking.
Delivery times are not guaranteed & do vary based on demand.
We are able to offer 1st and 2nd Class delivery for smaller items based on weight & customer preference.
For the Channel Islands, we offer a courier service charged at the rate of £20.00 (no VAT) per 25 kg, which will be calculated via our website.
International Orders & EU.
We offer tracked airmail service and courier service, which will be calculated via our website based on weight and location.
For orders shipped with the Postal services, we only offer tracked airmail service.
Our courier orders are sent with full tracking & indicative delivery aims.
Delivery aims are not guaranteed & do vary based on demand & local conditions.
EU – deliveries to the EU attract reduced product prices & are visible once the delivery address is registered & prior to check out.
Customers are responsible for destination Country taxes if any.
Please feel free to contact us at firstname.lastname@example.org or 01752 660382 if you have any queries, and we will revert to you as soon as possible.
Deliveries to ‘dry countries’ are undertaken, but these deliveries are not guaranteed & are at customer risk.
Lastly, we are here to make purchasing as fuss free as possible – if in doubt give us a shout – we believe in Service First!!