Order Placement & Delivery

Online: Payment is taken on order placement via our payment handler: Sage Pay.

Phone: 01752 660382 between 09:30 – 17:00 Tuesday – Saturday.

BACS: for bank transfer/email at sales@hopshopuk.com 

Please note for larger telephone orders we may request that your order is paid via bank transfer.

Orders are dispatched within two working days Tuesday to Friday, subject to stock availability.

In the event of fulfilment delay we advise either by email (check junk folder) or phone.

Orders placed after 1500 hours may be dispatched on the following working day due to deadlines.

Our courier & palletised orders are available for delivery on working weekdays only; please contact us in advance for weekend deliveries.

Delivery instructions for your order to be left somewhere such as ‘if out to be …’, or dispatched at a later date are accepted for our couriered shipping only & are at customer risk. 

Messages for postal orders are advisory only.

We ship via Royal Mail, tracked Courier (with a 1 hour delivery slot) and by Pallet based on shipping weight, volumetric weight and location.

Delivery Terms

Free for orders over £75 (Including VAT) to all parts of Mainland UK – subject to exclusions.

Exclusions: Isles of Wight, Isles of Scilly, Isle of Man, Northern Ireland, Republic of Ireland and the Scottish Highlands & Islands – vide postcode list.

The Channel Islands (VAT Free) & all offshore destinations are also excluded from the free shipping over £75.

Orders to all destinations will be quoted at checkout via our system based on weight (some products are based on their volumetric weight) please note these may be subject to change at any time.

Mainland UK (see exclusions)

Courier orders are targeted to deliver within one or two working days with full tracking.

Delivery aims are not guaranteed and do vary based on demand.

Shipping charges are from £2.50 to £6.95 dependent on weight, orders over £75 are carriage free. 

Couriered Shipping is therefore based on weight & destination & the number of boxes is irrelevant.

Scottish Highlands, U.K. Islands & Northern Ireland

Courier orders with full tracking are targeted to dispatch within two working days.

Delivery aims are not guaranteed & do vary based on demand.

We are able to offer 1st and 2nd Class delivery for smaller items based on customer choice.

The most economical service available is used and calculated via our website, unless requested otherwise & is calculated prior to checkout, there is now no carriage free.

Deliveries to the Isles of Man & Wight, the Scilly Isles, Northern Ireland, the Highlands, U.K. Islands & Northern Scotland shipping charges are from £2.50 to £18.00 dependent on weight (volumetric weight also applies). 

The Post codes for these areas are: AB30-38, AB44-56, G18, FK-17-99, IV, HS, KA27-28, KW, PA20-49, PA 60-80, PH 16-50, PO 30-41, ZE, BT, IM, TR21-25.

There is no carriage free & Courier charges are at the rate of £18.00 per 26kg, as calculated per our website. 

Palletised shipping is used for larger items.

Please contact us at sales@hopshopuk.com or 01752 660382 and we will revert back to you as soon as possible for shipping advice.

Please select Country, Island & County & not Mainland UK for delivery at the checkout.

Channel Islands Jersey & Guernsey

Our courier orders are targeted to dispatch within two working days with full tracking.

Delivery times are not guaranteed & do vary based on demand.

We are able to offer 1st and 2nd Class delivery for smaller items based on customer choice.

The most economical service available is used and calculated via our website, unless requested otherwise, there is no carriage free.

For the Channel Islands we offer a courier service charged at the rate of £20.00(no VAT) per 26kg, which will be calculated via our website.  

International Orders

We are able to offer an airmail service and courier service, which will be calculated via our website based on weight and location. 

For airmail orders, we offer both a standard airmail and tracked airmail service.

We thoroughly recommend the tracked service when ordering from abroad.

Our courier orders are sent with full tracking & indicative delivery aims.

Delivery aims are not guaranteed & do vary based on demand.

Please feel free to contact us at sales@hopshopuk.com or 01752 660382 if you have any queries, and we will revert back to you as soon as possible.

In addition safe deliveries to ‘dry countries’ are not guaranteed.