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Quality and speedy service

Thank you once again for the quality and speedy service.

Posted by M R

(4/5)

17-11-2014

Page: 5 6 7 89

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The Hop Shop , 22 Dale Road
Mutley , Plymouth
Devon , UK , PL4 6PE

01752 660382
sales@hopshopuk.com

Shop trading hours:

Tuesday 09:30 - 17:00
Wednesday to Friday 09:30 - 16:30
Saturday 09:30 - 16:00
Closed Monday, Sunday & Bank Holidays

4.9

See all our reviews

Ellie King

I went here in March to get a kit to make mead for my partners birthday, the lady who served me was incredibly helpful, welcoming and knowledgeable. The quality of the items is fantastic and the price is very reasonable and affordable, I look forward to m

Steve Watkins

The fine guys at Hop Shop are second to none. With their help I'm enjoying and endless supply of British premium brews in Amsterdam Netherlands. The Festival beer kits are superb quality, follow the instruction, add water, wait for the brewing process to

Nigel Beaton

I always receive first class service from The Hop Shop, where I buy wine making kits and other sundries. Courteous helpful people.

Richard Senner

A pleasure to deal with this company. All questions answered and goods delivered quickly. I like to see British companies doing well.Well done.

John Hodder

I have been using this venue for decades, literally, and have never had anything but excellent service. A truly exceptional shop that has continued the quality over the years.Well done ! A rarity in today’s push for profit mentality.

Meg

Excellent customer service. Prompt dispatch and well packaged. Although one item broke in transit (despite careful packing), the company replaced it promptly without any issues. I'd thoroughly recommend this company.

Robert Hastings

Very prompt and efficient service. My order of wine sweetener arrived the day after I placed it. I shall definitely use The Hop Shop again. Robert Hastings

Matthew Arnold

I have bought online previously and had great service. I was in Plymouth recently and needed some advice so visited the shop, very nicely kept. I was made to feel welcome and got some great advice, it was a fantastic experience, I will be finding excuses

Anthony Lockett

This must be the best online buying experience I’ve ever had : by far the best price for my beer kit ; comprehensive information sent by email at every stage of the buying-delivery process ; each can of wort individually wrapped and in perfect conditio

Dave Boughey

I found Peter the owner is very a very reliable man, and all his products are excellent. I would recommend him to anyone. Also his prices are very reasonable and nothing is to much trouble for him to sort out .

Simon Couzens

Wow! Amazing service, I ordered a GF seal at 3.15pm on the Thursday and arrived Friday morning. Thanks so much for your quick turnaround. It meant my 45 litre brew could start on Friday...Recommended!!!

John Broadway

Brilliant service. My glass demijohn arrived in perfect condition as it was packed with expert care and delivered within two days of ordering. Same quick service with my stainless steel kegs etc. They arrived the next day!

Mary Davey

What an excellent service. Emails responded to promptly and gave advice on how to proceed with return and refill of CO2 cylinders. Courier was brilliant. Very pleased indeed, highly recommend the Hop Shop.

Emma Tucker

Amazing customer service after a parcel delivery went sideways (not The Hop Shop's fault). Really helpful response, really quick to help, and my hops and malt were great when they turned up. Thanks guys

Andrew Thorne

I am glad to have used the Hop Shop for my supplies. They always deliver promptly and have a really good range to choose from. I recently had a problem with a split yeast packet in a kit that I was about to start brewing. I emailed The Hop Shop and I ha

Simon Pryce

I thought that my old bottles with vulcanite screw thread tops were going to have to be relegated to a collection on a shelf as I had run out of the old fashioned rubber seals. The Hop Shop have an equivalent silicone one which fits perfectly and I suspec

Jay Chapman

I ordered a few items at 3pm on Friday afternoon and they arrived on Saturday morning. Excellent transaction, I will definitely use them again. Highly recommended.

Nick and Odette Bell

I called Saturday to check delivery times as i needed this to be delivered by the Wednesday (long story!). I was advised to make a note in the order to this effect; this would ensure it was shipped on the Tuesday and so should be arrive Wednesday. Sure en

gerald tudor-williams

Exceptional service with order being received within 24 hours. Furthermore, Hopshop noticed one pack had a mark inside and refunded 15%. On receipt I good barely distinguish any mark! First class!!

John Gordon

As a relatively inexperienced wine maker it gives me great pleasure to be able to visit the Hop Shop and get all of my supplies in one go. Also with the added bonus of getting great solid advice and encouragement from the staff. The Hop Shop is one of the

Paul Barker

Great service. The order arrived very quickly (considering it was a delivery to Spain, incredibly so). Good to know I can get quality products sent here reliably and I will be back for more. My thanks to the Hop Shop team!

Glenn Loosemore

Brilliant Customer service along with a very speedy dispatch of our order. highly recommend this company! Thank you Glenn - Porthcawl Distillery

Colin Moore

Here's a review from me about The Hop Shop in Plymouth because I think good, honest reviews aren't thick on the ground these days, with carefully designed questions from the supplier - and answers also by the supplier that you, the consumer are invited t

Peter Hamilton

Excellent Customer Service at a very competitive price. Informative on delivery method and timing. And a huge plus in the age of increasing online sales you can talk to a friendly, knowledgeable human being. Keep it up!

David Gibbs

My second time of ordering from these guys. Once again, my order was processed, dispatched and delivered in a matter of days. Prices are very competitive too. Very happy to have discovered Hop Shopl

Kenneth Ash

This is our first time ordering from the Hop Shop, it was better than first class service, the lady we dealt with was beyond helpful and extremely polite, so we will definitely order again, thanks to the lovely lady in the HopShop, our dog always let’s us

Niall C

Not the first time I've used Hope Shop and definitely not disappointed. Good prices, very well packaged and delivered quickly. Well done for using DX - considerably better than certain other couriers. Postage cost seems a bit high but you get what you've

Paul Goddard-Patel

Our order was delivered quickly and exactly as promised. Peter was very helpful in quickly sorting out a small change to the order. Hop Shop have a wide range of brewing equipment and combine this with old fashioned person service. They combine the pow

Ken Rushton (Kennif)

Items arrived very quickly. All items ordered were delivered in excellent condition. Prices very fair. Top marks to the packer! No danger of any breakages as the boxes were so well packed!

This is Neil

I ordered 2 glass carboys on Monday afternoon 2pm and received them on Wednesday morning 10am. Amazing customer service, the carboys had comprehensive tracking and communication from the shop and delivery service. The carboys are perfect Italian glass and

Schnuz Nauzer

Since my local Homebrew shop closed down in 2020 (they were forced to shut, got used to the idea and decided to retire as when the shop could open on a limited basis it was far too much like hard work) I have had to buy online. Initially I was in a crisis

Zoe Griffiths

Amazing shop! Always spend far too much money! The people are lovely and nothing is too much trouble. They are very knowledgeable and explain every step of the way to ensure you have everything you need to make the perfect brew.

Christopher Atkins

Everything I needed in stock, easy to order and delivered in two days which, given current state of Royal Mail, was excellent. Have used Hop Shop before with similar excellent service. Now it is nigh on impossible to find an actual shop round here for wi

stuart cable

I have been using "The Hop Shop" for a couple of years now. All I can say is "Faultless" From fantastic product range. Great prices, fast delivery, Very knowledgeable staff and impeccable service, What more can I say except a big thank you to the wh

I DG

I have ordered quite a bit of equipment for mead making and I received all the items pretty quickly. They arrived packed in some very sturdy parcels as some of the items were glassware. All the items were of the highest quality, as described in the websit

Stewart Wedthead

I have been using hop shop for making wine for many years now, their wine kits are fantastic. You try buying a bottle any where for £1.50. The white wine 30 bottle kits for around 50 quid are great, but you need to spend around 70-80 quid to get a really

Jake Daykin

What a great shop. Excellent customer service from knowledgeable and helpful staff. Great prices. Wide range of equipment. Fresh ingredients. We’re very lucky to have a quality, specialist home brew shop in Plymouth.

Jeff Vinter

Excellent home brew shop with a vast range of ingredients and equipment, and staff who are both helpful and knowledgeable. Highly recommended. They also offer a range of very good kits if you are new to the hobby.

Jamie Vaughan

Exceptional. Customer service and attention to detail from Peter and the team at the Hop Shop are second to none. They've gone out of their way to ensure I receive my BFPO delivery. Excellent work guys. Thank you!

Barry Hogan

These guys are amazing! Their approach to customer service is first rate!! They are always willing to be flexible and accommodating with orders. They have a really great product range and their knowledge is extensive.... I would highly recommend Peter an

Pollyanna Jones

I've recently taken up brewing as a hobby, and am really grateful for the advice available from The Hop Shop, both on their website via handy guides, but also over the phone to help me to select the right product for my latest brew. They've always been so

Lloyd Williams

These guys are great. Always good with advice and loads of stock. Fantastic during lock down. Thank you. Just let you know, the Rioja kit is great!

James Arklie

Great service. Always have to use mail order, but prompt turnaround. There for advice on the couple of occasions I've needed to call. I'm mainly a hedgerow/garden winemaker, but tried a couple of the kits and they are what they say they are in the informa

Anton Puzorjov

Excellent customer service and incredible communication. Ordered online and delivered to Scotland in no time. Everything was packaged very well and secure. Highly recommend!

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